Last updated: 10 November 2026
Who we are
This website is run by Eatalian Bros Ice Cream Shop L.L.C (Samuele’s Artisanal Gelato), Business Bay, Dubai, United Arab Emirates, Trade License 949441. We are responsible for the personal data described here.
For any question about your data, write to eatalian.bros@gmail.com.
What we collect and why
- Messages and quote requests
- When you write to us on WhatsApp, by email or on Instagram, or ask for a catering quote, we receive the details you share, such as your name, phone number, email and event details, to reply to you and prepare your quote. Each of these services also applies its own privacy policy.
- Orders
- Orders are placed on Deliveroo, Talabat, Careem, Noon and Keeta. Each app handles your order and payment under its own privacy policy and shares with us only what we need to prepare your gelato.
Legal basis
We use the details you send us to answer your request and, for events, to take the steps you ask for before an agreement. We keep accounting records when the law requires it.
Cookies and tracking
This website does not use analytics, advertising or tracking cookies. Fonts, images and videos are served from our own website, not from third parties. Our hosting provider may use strictly necessary technical data, such as your IP address, to deliver the website safely and protect it from attacks.
Who receives your data
Only our team and the providers that help us run the website and our messaging, bound to use the data only for us. We do not sell or rent your data, and we do not use it for advertising.
Some providers may store data outside the United Arab Emirates. When this happens, we make sure the data stays protected as required by law.
How long we keep it
We keep your messages for as long as we need to answer you and, for events, to organise and invoice them. We then delete them, unless the law requires us to keep them longer.
Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, and to receive a copy of it. Write to eatalian.bros@gmail.com and we will reply as soon as possible.
If you think we have not respected your rights, you can file a complaint with the UAE Data Office. If you live in the European Union, you can also contact your local data protection authority.
Changes
We may update this policy. The date at the top always shows the latest version.